ZunoTales - Magical Storytelling for Kids
Legal Information

Terms of Service

Last Updated: March 16, 2025

1. Acceptance of Terms

By creating an account and using our Services, you affirm that you have read, understood, and agree to these Terms and our Privacy Policy. These Services are provided by Galactic Matrix - Portugal. You also affirm that you are at least 18 years of age and are the parent or legal guardian of any child whose information you provide, or you are an educator with the proper authority to act on behalf of your students.

If you do not agree to these Terms, you may not use the Services.

2. The Services

ZunoTales provides a platform to generate, read, and share stories. Users can create stories using our smart tools or write their own. For children, we require a parent, legal guardian, or authorized educator to create and manage their account and profiles.

We are continuously developing the Services. We may add, change or withdraw features, and the availability of any particular feature may vary by plan, platform, language and region.

3. How Stories Are Made

Our stories are AI-generated, with safety checks, and an adult still matters.

Story text, illustrations and narration are produced using artificial intelligence. You should understand the following before relying on any output:

  • Third-party models. We do not train our own AI models. We direct third-party foundation models — currently provided by Google — using our own instructions, story structure, and safety and quality checks.
  • Automated checks, not a guarantee. Every story passes automated checks for safety, age-appropriateness, reading level and consistency before delivery. These checks substantially reduce, but cannot entirely eliminate, the risk of inaccurate, inconsistent or inappropriate output. AI systems can produce errors that appear confident and plausible.
  • Not educational advice or authority. Learning content, including curriculum-aligned material and quiz answers, is generated automatically and may contain factual errors. It is intended to support, not replace, teaching, textbooks or professional educational judgement. An adult should review content before it is used for instruction or assessment.
  • Adult supervision. The Services are designed to be used by children alongside, or under the supervision of, a parent, guardian or educator. You are responsible for deciding what is suitable for your child or students.
  • We do not train on your content. We do not use your User Content, your child's profile information, uploaded photos or Magic Buddy conversations to train AI models, and our AI providers are contractually required not to do so on our behalf.

If a story or image is inappropriate, please report it using the in-app reporting control or contact us at safety@zunotales.com so we can review it and improve our filters.

3. User Content and Smart-Generated Content

You own what you create; we own what we create.
  • Your Content: You retain full ownership of any original text, prompts, or other content you submit to the Service ('User Content'). This includes stories written by children in 'Young Author Mode'.
  • Generated Content: All content generated by our engine, including story text, illustrations, and narration ('Generated Content'), is owned by Galactic Matrix - Portugal. We grant you a worldwide, non-exclusive, royalty-free license to use, reproduce, display, and share the content generated for your stories for personal, non-commercial purposes.
  • License to Us: By submitting User Content, you grant Galactic Matrix - Portugal a worldwide, non-exclusive, royalty-free license to use, host, store, reproduce, modify, and create derivative works (such as translations or adaptations) of your User Content for the purpose of operating, promoting, and improving our Services.
  • Public Stories: If you choose to make a story public, you grant all users of the Service the right to view, share, and interact with your story.

4. Child Safety and COPPA Compliance

Protecting children is our highest priority.

We are committed to complying with the Children's Online Privacy Protection Act (COPPA). We do not knowingly collect personal information from children under the age of 13 without verifiable parental consent. A parent, legal guardian, or authorized educator must create an account and any child/student profiles.

Parents have the right to review, edit, and delete their child's personal information at any time via their account dashboard. We will never share your child's personally identifiable information with third parties for marketing purposes. If you believe we have inadvertently collected information from a child without parental consent, please contact us at copyright@zunotales.com so we can promptly remove it.

6. Magic Buddy and Talk Time

Magic Buddy is an optional AI-guided conversation feature. It is off by default and must be enabled by the account owner. Conversations are subject to the same safety filtering as stories, are recorded in full and visible to the parent or educator in the app, and cannot be deleted or hidden by the child. Transcripts are deleted automatically after 12 months, and immediately if the child's profile or the account is deleted. Magic Buddy is a story companion — it is not a counsellor, tutor or source of advice, and it is not a substitute for talking to a trusted adult.

5. Acceptable Use

Be kind and creative.

You agree not to use the Services to create, upload, or share any content that is unlawful, harmful, threatening, abusive, harassing, or defamatory. We reserve the right to remove any content and terminate accounts that violate these rules.

6. Fees and Payment

6.1. General Terms

Some features of the Service may require payment. All fees are stated in Euros (EUR) and are non-refundable except as required by law. Galactic Matrix - Portugal reserves the right to change our prices. If we do, we will provide you with advance notice. ZunoTales does not store your credit card information; all payments are processed through a secure third-party payment processor.

Usage quotas for smart-generated content (stories) are allocated on a calendar-month basis and reset on the first day of each month. Unused quotas do not roll over to the next month.

How you are billed depends on where you subscribed. Subscriptions bought on our website are handled by our payment processor; subscriptions bought in our iOS app are handled by Apple; and schools and institutions may be invoiced directly under a separate written agreement.

8.2. Subscriptions Purchased on Our Website

Website subscriptions renew automatically at the end of each billing period until cancelled. You can cancel at any time from your account settings. Cancelling stops the next renewal; your plan stays active until the end of the period you have already paid for. We will email you a receipt for each payment.

6.2. App Store & Auto-Renewable Subscriptions

For users who purchase a subscription via the Apple App Store, the following terms apply:

  • Payment: Payment will be charged to your Apple ID account at the confirmation of purchase.
  • Auto-Renewal: The subscription automatically renews unless it is canceled at least 24 hours before the end of the current period.
  • Renewal Billing: Your account will be charged for renewal within 24 hours prior to the end of the current period at the rate of your selected plan.
  • Managing Subscriptions: You can manage and cancel your subscriptions by going to your App Store account settings after purchase.
  • Cancellations: Cancellations of the current active subscription period are not permitted. If you cancel, you will have access to the service until the end of the current billing cycle.

8.4. Schools and Institutions

Schools, districts and other institutions may purchase access by invoice under a separate written agreement or purchase order. Where such an agreement conflicts with these Terms, that agreement prevails for that customer. Institutional accounts are also subject to our Data Processing Agreement.

9. Right of Withdrawal and Refunds

If you are a consumer in the EU or the UK, you have 14 days to change your mind.

If you are a consumer resident in the European Union or the United Kingdom, you have the right to withdraw from a purchase within 14 days of entering into the contract, without giving any reason.

Because the Services give you immediate access to digital content, you are asked to consent to immediate performance and to acknowledge that you therefore lose your right of withdrawal once performance has begun. If you gave that consent and have started using paid features, the 14-day right no longer applies to that purchase. If you have not started using paid features, you may withdraw within 14 days for a full refund.

To withdraw or request a refund, contact us at billing@zunotales.com from the account email address. We will confirm receipt and process any refund due to your original payment method within 14 days. Purchases made through the Apple App Store must be refunded by Apple.

Regardless of your statutory rights, if the Services materially fail and we cannot put the problem right for you, contact us and we will resolve it fairly.

7. Termination

You are free to leave at any time.

You may terminate your account at any time through your account settings. Galactic Matrix - Portugal may also suspend or terminate your access to the Services if you violate these Terms. Upon termination, your right to use the Services will cease, and we will delete your data in accordance with our Privacy Policy.

8. Disclaimers and Limitation of Liability

We do our best, but we provide the service 'as is'.

THE SERVICES ARE PROVIDED 'AS IS' WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. We do not warrant that the Services will be uninterrupted or error-free.

TO THE FULLEST EXTENT PERMITTED BY LAW, GALACTIC MATRIX - PORTUGAL SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS OR REVENUES.

Nothing in these Terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot be limited or excluded under applicable law. If you are a consumer, you have statutory rights that these Terms do not affect.

9. Governing Law

These Terms shall be governed by the laws of Portugal, without regard to its conflict of law provisions.

We would rather resolve any complaint directly, so please contact us first at contact@zunotales.com. Consumers in the European Union may also submit a dispute to the European Commission's Online Dispute Resolution platform at ec.europa.eu/consumers/odr.

10. Changes to Terms

We may modify these Terms from time to time. If we make material changes, we will notify you, for example, by posting a notice on our site or sending you an email. Your continued use of the Services after the changes have become effective constitutes your acceptance of the new Terms.

11. Educator-Specific Terms

If you are an educator using the Services in a school environment, you represent and warrant that you have the authority to act on behalf of your school and students and have obtained all necessary consents (including parental consent as required by COPPA and FERPA) to create and manage student accounts and share student information with us.

Where your institution is the controller of student personal data, we act as your data processor, and our Data Processing Agreement applies to that processing and forms part of these Terms. For US institutions, we act as a “school official” with a legitimate educational interest under FERPA, and use student data only to provide the Services to your institution.

The account owner can view their institution's teaching activity, manage educator invitations, and remove educators and student profiles. Deleting a student profile deletes that student's stories and associated data.

15. Language of These Terms

These Terms may be made available in languages other than English for your convenience. If there is any conflict or inconsistency between the English version and a translation, the English version prevails.

12. Contact Us

If you have any questions about these Terms, please contact us at contact@zunotales.com.